Two-Way Radios Increase Efficiency for Hospitality Teams

Quick communication is a necessity in the hospitality industry, from the front-desk staff rapidly coordinating room availability to property managers addressing their residents’ needs and this holds true for all types of hospitality — from property management professionals to restaurant owners and hotel staff. Keeping the flow of information moving is vital to ensuring that your customers have the best possible experience, or you will be quick to hear about the problems they encountered in online reviews! When customers realize that your teams are able to jump right into a problem and provide resolution in minutes, they will be singing your praises instead of telling people to avoid your establishment at all costs. Safeguard your property and boost customer satisfaction by using always-on radio communication for your teams.

Benefits of Two Way Radios for Restaurants

Have your servers ever been frustrated by getting too many guests added to their section when they are already running behind? What if your line cooks suddenly run out of the special — only to find that servers are still pushing this particular item to diners? This lack of instant communication causes excessive frustration for staff members as well as a poor experience for customers. It ultimately affects your bottom line, as meals might need to be comped to make up for poor performance levels. With radios available for key staff members, the lines of communication are reopened and team members are able to work together more fluidly and effectively as they learn the value of this instant access to each other to solve problems collaboratively.

Finding the Best Radios for Hotels

Imagine this scenario: your housekeeping staff member is working in a room and suddenly discovers that there is a massive leak that seems to be coming from the room next door that could potentially cause permanent damage to the floor. While they can clean up the water that’s already forming, this person may not have the know-how to fix a leak. He or she calls your maintenance team on their cell phone — no answer. Tries the front desk — no answer, they’re helping other customers. While your housekeeper attempts to track down some assistance with a cell phone, that might have bad reception deep inside a large hotel, your property is slowly being damaged under an avalanche of water. The scenario is quite different if you have invested in the best walkie talkies for hotels. Your housekeeper quickly flicks on his or her two-way radio and is immediately connected to multiple individuals who are able to converge on the room and provide immediate triage — potentially saving you thousands of dollars in damages.

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Two Way Radios for Hospitality Will Save You Money

While purchasing radios when your staff already has cell phones that can be utilized for communication may initially look like an unnecessary expense, it doesn’t take long to see the value that radios bring to the hospitality industry. How can you be confident that all employees have everyone’s contact information stored on their phones? It will also take a significantly longer time for an individual to reach the right person while the phone rings. With radios, there’s no need to remember phone numbers or search through lengthy contact lists to find the right person and possibly being sent to voicemail when you do find the correct contact. You simply push a button and speak. With 84% of companies that focus on customer experience seeing a revenue boost from their efforts, it’s easy to see why this is important.

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Takeaways

  • Restaurants, hotels, and property management offices have an increasing focus on customer experience
  • Fast, active communication is key to boosting customer ratings
  • Radios provide the best solution to reducing the time required for critical actions in the hospitality industry

Seeing the true value of using two way radios for hotels comes when you fully understand the capabilities of the systems. Contact the professionals at Altech Electronics today by calling 718-266-7863 or via email to sales@altechradio.com for more information or to schedule your free initial consultation. Our teams have been helping the hospitality industry communicate more efficiently and effectively in the New York City, Long Island and Westchester County areas for years, and we can help you find the best walkie talkie for hospitality teams.